How do I submit a ticket?

Modified on Mon, 18 May at 10:30 AM

Logging a ticket takes less than 60 seconds —Here’s all you need to do:

1	Visit the portal Open Support : Value Logistics Support in any browser. No need to install anything!

2	Login to Freshdesk Enter your work email and password, then click Login.

3	Click ‘Submit a Ticket’ in the home screen You’ll find this button right at the top of the page in the navigation bar.

4

Describe what’s happening

Fill in a short Subject and then describe your issue. The more detail, the faster we can help!
Find and select your division from the dropdown provided
Select the category that your issue is related to. Once, the category is selected you will need to select your problem.

5	Attach a screenshot if you can A picture is worth a thousand words! If you can screenshot the error, please attach it.

6	Hit Submit! Track your ticket anytime Click that Submit button and you’re done. A Ticket ID will arrive in your inbox instantly. Log back in at any time to see updates, reply to IT, or add more information.

If you require any assistance, please submit a ticket and the IT Support Team will get in contact :)