Selecting the Correct Category

Select the correct Category and Problem based on the list below.

NOTE: For any access requests to Applications, please ensure the SharePoint form is completed, this will automatically log a ticket once all approvals have been done. 

1. Service Desk:
   • General Assistance
   • Printer Issues
   • Password Resets
   • Jarrison
   • Laptop/PC issues
   • Headsets, Cables, Mouse, Keyboard etc
   • Software Installation Request
   • Outlook Issues
   • Scanner Issues and eDocs ScanClient issues
2. Computer Software Support (Microsoft/Standard Computer Applications)
   • Fax to Email
   • Teams
   • Krisp
   • OneDrive
   • ZOHO
3. Applications Support (Value-specific applications):
   • Accellos, Freightware, JHWMS errors and integration issues
     
   • eDocs issues
   • Inhance General
   • ModernFlow
   • Moziac
   • SWAD - After you have contacted SICK. 
   • Value Remote
4. Embrace Support:
   • General Embrace Related Issues
5. BI & SQL:
   • Report and Dashboard Issues
   • SQL Support
6. Infrastructure:
   • Network Issues
   • Security
   • Telecoms
   • 3G LTE
7. Integrations:
   • Not to be used by Business, log your call against Applications Support and where needed, IT will escalate to a developer.
8. Procurement:
   • New Equipment
   • Purchase Orders
9. SharePoint Support:
   • Access to parts of SharePoint
   • Enhancements / Changes / New Requirements
10. Software Development:
    • iBusiness
    • Value Product Master - Integrations Issues
    • DCC - Front End Errors (Excluding Access & Principal Creation - This must be sent to Jadia)
11. Telecoms:
    • PABX
    • Telkom
    • Cellphones
12. IT Projects:
    • IT Project Requests logged on SharePoint.